Too often clients are floundering in the middle while IT companies, developers and ISP’s play the blame game. We don’t play pointing the finger and we don’t buck-pass. Take ownership of the issues and get an outcome for the client that allows them to focus on what they do.
Every moment of downtime is lost revenue and missed opportunities in our clients’ businesses. Operate with a sense of urgency and single-mindedness with any IT issues they have.
We’re not scarce. We make ourselves available. We are here to serve and support our clients, not make it difficult for them to contact us.
The answer is not always obvious or sitting in front of you. Investigate and find new ways to innovate. The hardware and software infrastructure we utilise are only components used to enable successful solutions to be implemented. Remember our most important tool is our ability to think and tailor new and innovative solutions using the very best components available.
Information sharing is only valuable if it is detailed and specific. The greater the level of specificity, the higher the productivity. Don’t be vague or ambivalent in your communication. Be exacting, be detailed. Be precise.
Clearly communicate what actions you will take and when and deliver on those statements. Commit it in electronic correspondence. We don’t operate on verbals, because distortion results.
Consider the best way to implement solutions, not necessarily the fastest or easiest. We are building long-term, reliable systems. All factors need to be considered, not least of which is what is going to enable our clients to derive maximum efficiency in their business.
Adopt a Resolution mindset
Sometimes there’s no quick fix, or obvious short-cuts. Sometimes it needs perseverance to stay on track, to stick it out and finish the task. Solutions are not valuable unless they are complete. Don’t leave loose ends. Complete the task.
Define the process, then follow it. Document everything. It will save time, prevent conflict and improve efficiencies.
Be results focused
Always have the objectives and goals in mind. What is the main result that needs to be achieved and by when. Sometimes it’s easier to get caught up in the micro-detail and not see the bigger picture.