Onsite IT Support

ONSITE IT SUPPORT

For a quality, Perth based Onsite IT Support, Rule Technology has you covered.

Talk to us today about our Onsite IT Support Services for Your Perth Business



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    OUR IT SUPPORT PACKAGES

    biz90

    biz90

    Biz90 is the Rule package designed to suit small enterprises who prefer to only pay for an ‘on-demand’ IT fix when needed, but want to know that their servers are professionally maintained and supported at all times.

    biz360

    biz360

    Biz360 covers the full spectrum of your IT needs, allowing you to get on with running your business with the full confidence of knowing all your IT requirements are being managed and monitored by the professionals.

    What is Onsite IT Support?

    Rule Technology provides comprehensive information technology (IT) solutions that suits your business needs. We remotely monitor your computers and servers 24/7 with our advanced software. When the need arises, we will attend to potential issues before they become actual “problems”. 

    However, there will be instances where you will require fixes at your place of business that we may not have been able to catch on our end. This is when we visit you “onsite” and implement the fixes there. “Onsite” means at the place of business. In our case, your main office is the “site.”

    Onsite IP Support is when we fix your IT issues at your place of business. It could be a glitch on your computer or laptop, a physical problem with the servers, or an issue with network connections. As long as it is a part of your company’s IT system that we set up, we take full responsibility to ensure that it works as it should. 

    Rule Technology’s Onsite Support

    Rule Technology has two monthly Support packages:

    • Biz90, which provides dedicated server monitoring and maintenance, and
    • Biz360, which covers dedicated server monitoring and maintenance and all repairs and servicing, advanced anti-virus control, and detailed reports.

    If you avail of the Biz90 package and need service done on your system, you only need to pay an hourly technician’s fee.

    Both IT support packages accommodate onsite support as your system requires, as well as a fast-responding Helpdesk. Each client is provided their own login and can expect prompt responses when you log a ticket request. An IT engineer will be assigned to you, make suitable assessments on your request, and advise you if an onsite visit is needed or if we can address the problem remotely.

    Importance to Hire an Onsite IT support company

    1. Increases Efficiency

    Onsite IT support provides hands-off IT management to businesses. Therefore, the non-technical workers do not have to spend too much working on technical tasks. They can focus on revenue-generating activities. 

    2. Reduces Cost

    Using onsite IT support can save businesses overhead costs and travel expenses. The business will not have to send its employees to remote locations. It is also easy to find an affordable IT service to provide IT assistance. 

    3. Resolve IT Issues Quickly

    Non-technical workers might spend too much trying to resolve IT issues. However, the knowledgeable technicians of an onsite IT support provider resolve IT issues quickly to minimise and increase the profits of the business. 

    4. Provide Consistent Support

    Onsite IT support providers can streamline and standardise the technical processes of a business. That is why they can ease the burden on the employers and improve productivity. 

    FAQs

    No, we offer remote IT support as well.

    We will not charge to assess your IT systems. We will assess your IT systems for free and provide recommendations on the best solutions for your business. 

    Yes, we will provide you with a customised quote based on your requests. You can contact us to get a quote.

    We use our advanced software to remotely monitor your computer systems 24/7. 

    If you need online IT support, you must choose the right provider with documented processes and proven methodologies. Looking for an onsite IT service provider to help your business in Perth, Western Australia? If so, contact Rule Technology today.

    Talk To Rule Technology Today

    Whether you’re a small business with minimal IT needs or an expansive company with sizable tech demands, we promise you the best IT solutions, service, and support. Get in touch with us today, and let’s get started!

    Luckily We found Rule Tech. They’ve Done an absolutely fantastic job of looking after our IT Systems in 66 Auto Masters stores across 2 states.

     

    Nigel Warr – managing Director, Auto Masters

    We welcome the opportunity to meet with you and assess your IT requirements. Or provide a second opinion, so you can feel secure that what you have in place now is sufficiently robust.

    Speak to a Rule Technology consultant today.