Auto Masters Case Study

The Situation

The Auto Masters multi-franchise operation required a highly robust and scalable IT infrastructure and was frustrated with the lack of service or pro-active support from their existing IT provider. Auto Masters reached out to Rule Technology when looking for an IT partner who could be fully responsive to their needs and also provide guidance and expertise to help improve their current systems. The Rule team had already been

providing various support services to the group and, thanks to our great track record and high quality of performance, we were chosen to begin managing the Information Technology account for the Auto Masters franchise.

Rule Technology’s Solution

Rule undertook a thorough assessment of the Auto Masters business delivery model in order to understand the full picture of their technology needs.

To do this, we ran full systems diagnostics, followed by hardware sourcing, selection and commissioning, as well as developing internal bridging applications so we could connect the internal software systems in each franchise and enable more effective communications and reporting between them. A specifically tailored solutions package was created so the group could receive unlimited IT support for one transparent flat rate, which suited their requirements. The packaged solution offered more value to the business and included quarterly IT reporting, secure offsite data backup, premium computer and server monitoring, advanced antivirus software and proactive IT maintenance to eradicate downtime and maximize business efficiencies.

The Result

Over several years, Rule Technology has become the trusted IT provider to the entire Auto Masters Group, managing every IT component of the

company’s 66 stores across 2 states. In this time, we have been able to vastly improve the workflow and operations system, enabling greater productivity and accountability, as well as implementing cloud solutions. Rule Technology continues to manage the entirety of the groups IT needs, including hardware maintenance, backup and storage solutions, and security, along with ensuring that these solutions are always up to date and following best practices.

“We can always rely on Rule Tech to get the job done. They stepped in when our IT service provider wasn’t properly supporting our most basic IT needs and in some cases were untruthful to us. We interviewed several other IT companies but not one of them gave

us any confidence in being able to provide us with what we were after. Luckily we found Rule Tech. They’ve done an absolutely fantastic job of looking after our IT systems in 66 Auto Masters stores across 2 states. They’ve added huge value by improving our IT systems,

implementing cloud solutions and improving our workflow and operational systems. It’s great to have someone we can totally rely on. Now they’ve become our trusted provider”

Nigel – Managing Director, Auto Masters